Dynamics 365 Business Analyst m/w/d


The Job:

· Analysis and optimization of customer processes

· Advice on a CRM vision and roadmap based on added value to the client’s business strategy

· Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes

· Documentation of the processes and the proposal for the functional solution architecture

· Presentation of the technical requirements to the customer

· Link between the department and the project/development team

· Facilitation, implementation and documentation of requirements workshops

· Advice on setting up the backlog for (technical) work packages

· Constant technical/procedural contact person during the entire duration of the project

· Support and advice for the Product Owner

· Training / Education


Your qualifications:

· Microsoft Catalyst Certification & Presales Experience

· Knowledge of the following modules is an advantage: Microsoft Dynamics 365 CE (Marketing, Customer Service, Sales, Field Service) Power Platform Configuration & Implementation Microsoft Dynamics/ Power Platform certification is an advantage

· Requirement Engineering

· IREB CPRE certifications are an advantage

· Backlog structure (DevOps, Jira)

· Agile project methodology

· Process Visualization Knowledge

· Ability to deal with conflict and goal-oriented communication (in German and English)

· Process thinking

· Moderation skills

· Management of the customer

· Solution-oriented approach

· Clear and simple communication of relevant technical details

· High degree of self-organization

· Structured approach and flexibility