Implementation Consultant m/w/d based in London

The Role:

• Ability to communicate effectively and build rapport with team members and clients.
• Experience leading workshops for gathering client requirements and converting them to a technical specification.
• Perform implementation planning and setup activities for projects.
• Work with customers to implement and build their most timesensitive workflows.
• Knowledge of departmental processes and PMO use case to build solutions.
• Ensure the solution meets specifications and functions per customer specific operational workflow.
• Delivering product training to client-specific requirements, development, and deployment.
• Resolve any gaps in functionality.
• Ensure a smooth transition to the new system.
• Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
• Act as a project manager to ensure timelines are met.
• Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of our client and the Softwareteam.

Your Experience & Skills

• 2 – 4 years’ experience as SaaS implementation consultant within tech.
• Experience working with Asana and/or JIRA.
• Programming knowledge: Java, HTML, CSS, and REST API, GraphQL is an advantage.
• Native English speaker, German is a plus.
• Strong customer-facing and presentation skills with the ability to establish trust and credibility.
• Ability to work in a fast-paced environment.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.