Implementation Consultant m/w/d

Implementation Consultant m/w/d based in London


The Role:

  • Ability to communicate effectively and build rapport with team members and clients.
  • Experience leading workshops for gathering client requirements and converting them to a technical specification.
  • Perform implementation planning and setup activities for projects.
  • Work with customers to implement and build their most timesensitive workflows.
  • Knowledge of departmental processes and PMO use case to build solutions.
  • Ensure the solution meets specifications and functions per customer specific operational workflow.
  • Delivering product training to client-specific requirements, development, and deployment.
  • Resolve any gaps in functionality.
  • Ensure a smooth transition to the new system.
  • Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
  • Act as a project manager to ensure timelines are met.
  • Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of our client and the Softwareteam.


Your Experience & Skills

  • 2 – 4 years’ experience as SaaS implementation consultant within tech.
  • Experience working with Asana and/or JIRA.
  • Programming knowledge: Java, HTML, CSS, and REST API, GraphQL is an advantage.
  • Native English speaker, German is a plus.
  • Strong customer-facing and presentation skills with the ability to establish trust and credibility.
  • Ability to work in a fast-paced environment.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.