Key Responsibilities:

• Lead the development, implementation, and maintenance of standardized sales processes, including lead management, opportunity management, and sales forecasting.
• Identify areas for improvement in sales workflows and propose solutions to enhance efficiency and productivity.
• Collaborate with sales leadership to implement and track key performance indicators (KPIs) for sales activities.
• Document and maintain sales processes and best practices.
• Oversee the management and maintenance of key sales systems, including Salesforce (or your CRM), and other sales enablement tools.
• Ensure data integrity within Salesforce, ensuring accurate and up-to-date information for reporting and analysis.
• Lead the implementation of new Salesforce features and functionalities.
• Provide support and training to sales team members on the use of sales tools and systems.
• Develop and maintain a robust sales analytics framework to provide actionable insights to the sales team and leadership.
• Create and deliver regular reports and dashboards to track sales performance, identify trends, and inform decision-making.
• Conduct in-depth analysis to identify opportunities for improvement in sales strategies and tactics.
• Present findings and recommendations to sales leadership.
• Lead and mentor a small team of sales operations specialists, providing guidance, support, and development opportunities.
• Foster a collaborative and high-performing team environment.
• Delegate tasks effectively and ensure accountability.
• Work closely with other departments, such as marketing, finance, and customer success, to ensure alignment and efficient operations.
• Support the onboarding and training of new sales team members on sales processes and systems.
• Participate in sales meetings and provide operational updates and insights.

Required Qualifications:

• 5-10 years of experience in sales operations, with at least 2 years in a leadership role.
• Deep understanding of Salesforce (or your CRM) and related sales technologies. Salesforce administration experience is a strong plus.
• Strong analytical and problem-solving skills with the ability to interpret data, draw meaningful conclusions, and present findings in a clear and concise manner.
• Excellent written and verbal communication skills and a proven ability to collaborate effectively with cross-functional teams.
• Experience in designing, implementing, and optimizing sales processes.
• Passionate about using data to drive sales decisions and improve performance.
• Proven ability to lead, motivate, and develop a team.
• Comfortable working in a fast-paced environment and being actively involved in day-to-day operations.

Preferred Qualifications: 

• Experience with CPQ (Configure, Price, Quote) software.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Understanding of B2B sales processes.
• Experience in a high-growth SaaS environment.
• German language skills.